KINGPINWEB.CODESKingpinweb.codes
Refund
When you can get a refund, and how to ask for one.
Last updated: 20 October 2026
We want you to feel confident when you start a project with KingpinWeb.codes. This policy explains when you can get a refund and how to ask for one. It applies to website design and development projects and should be read together with our Terms.
How payment works
You only pay once you have approved both the design and the content of your website. At that point you pay 100% of the project price upfront, and our team starts building straight away.
Full refund before work starts
If you cancel after paying but before our team has started development, you will receive a full refund of your payment.
After work has started
Once development has begun, you are paying for real time our team has spent on your project, so:
- Work completed up to the date you cancel is not refundable.
- Any part of your payment that covers work not yet done will be refunded.
- We will send you a simple breakdown of the work completed, so you can see exactly how the refund was calculated.
- Anything we have already built for you will be handed over to you.
When refunds do not apply
- After launch: once your website has been delivered and is live, the project is complete and the payment is not refundable.
- Third-party costs: domain names, hosting, paid plugins, stock images and other services bought on your behalf are paid to other companies and cannot be refunded by us.
- Hourly support: support and change requests billed by the hour are not refundable once the work has been done.
Not happy with something?
Before you ask for a refund, please talk to us. Your project includes up to three rounds of free revisions, and we will always try to fix anything that does not match what we agreed.
How to request a refund
- Email hello@kingpinweb.codes with your name, your project name and the reason for cancelling.
- We will confirm the refund amount within 5 working days.
- Approved refunds are paid back to the original payment method within 7–10 working days. Your bank or payment provider may take a few extra days to show it.
Contact us
If you have any question about this policy, email hello@kingpinweb.codes or use our contact page.